Good evening
The iPad issue should now be resolved. Our ICT management providers have cued up an additional app to install in the background which fixes the problem.
If your child would like to use their iPad at home this evening please try the following steps:
- Ensure that the iPad is charged
- Reset the iPad
- On the older model iPads (mostly Year 9-11, with the home button and Apple Lighting Bolt charging port) hold down the home button and power button at the same time. Continue to hold and wait around fifteen seconds until the screen has turned off and then release the buttons once the apple logo appears.
- On the newer model iPads (mostly Year 7-8, no home button and a USB-C charging port) quickly press volume up, then volume down, then hold the power button down. Continue to hold and wait around fifteen seconds until the screen has turned off and then release the buttons once the apple logo appears.
This should do a soft reset of the iPad. Once the iPad connects to your home network, wait around 2 minutes and then apps and website should be accessible through the Safari app. If you are still having problems we can look at the iPad in school tomorrow.